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Work Orders — How to Track Repairs

Last updated: April 2026

What Are Work Orders?

Work orders are the core of Truck Genie's maintenance tracking. Every repair, service, or inspection gets logged as a work order — creating a complete, searchable service history for every unit in your fleet.

Whether your mechanic is working in your own shop or you're outsourcing to a local repair facility, work orders track what was done, when, by whom, what parts were used, and what it cost.

Creating a Work Order

1

Select the Unit

Choose which truck or unit needs work from your fleet list.

2

Describe the Work Needed

Enter a description of the repair or service. Be specific — "Replace turbo actuator" is better than "engine issue." This becomes your searchable history.

3

Assign and Prioritize

Assign the work order to a mechanic (if in-house) or note the external shop. Set a priority level so your team knows what to tackle first.

4

Track Progress

As work progresses, update the status. Add parts used, labor hours, and costs as they happen.

5

Complete the Work Order

When the repair is done, mark the work order as complete. This updates the unit's service history and can trigger related PM schedule resets.

The Work Queue

The Work Queue shows all open work orders across your fleet in one view. If you have an in-house mechanic or shop, this is their daily dashboard — a prioritized list of what needs to be done, organized by urgency and assignment.

For fleets that outsource maintenance Even if you don't have an in-house shop, work orders are valuable. Create a work order when you drop a truck at a shop, note what's being done, and complete it when you pick the truck up. This gives you a complete history of every repair across every shop you use.

Tracking Costs

Each work order can include parts costs and labor hours. Over time, this data lets you see your total maintenance spend by unit, by repair type, and by time period — giving you the information you need to make smarter decisions about your fleet.

Coming soon We're adding screenshots and walkthrough videos to this guide. In the meantime, if you need a visual walkthrough, contact support and we'll set up a quick screen share.
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